SHIPPING POLICY

FREE SHIPPING ON ORDERS S50+

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses. Standard shipping (USPS Ground) is free for orders $50 or more before taxes and shipping/handling fees. $5.95 on all orders less than $50 before taxes and shipping/handling fees. Order processing may take up to 3 business days after the order is placed for standard shipping.

RETURN POLICY

SATISFACTION GUARANTEE

We are confident that you will love our products. We offer a 60-day satisfaction guarantee on your first time purchase from the date you receive your order. If you’re unhappy with a product for any reason, please message us with your order number and the reason you are unsatisfied so we can help address any questions or concerns.

 

Once your return is approved you will receive a refund back to your original form of payment, minus shipping fees on first-time purchases. We may request for the product to be shipped back to us. 

BROKEN PACKAGES

We will replace any items that arrived damaged in transit. Email us as soon as you receive your order with photos of the damaged package. The mail carrier is responsible for the damages and you will need to file a claim with the mail carrier.

 

SALES FINAL

Gift items (such as shirts, hats and mugs), clearance and sample product orders are final. 

No returns, exchanges, or credit will be issued. 

 

Please see our terms of service for additional details about our return policy.

PAYMENT METHOD

Most major U.S. credit cards accepted.

WHOLESALE INQUIRIES

We offer wholesale to spas and retailer interested in selling our products.

For more information, please email us.

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TERMS OF SERVICE

Order & Shipping Confirmation

Once your order has been successfully placed you will receive an email confirmation–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 3 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Your order may arrive in multiple shipments (pre-order, backorder).

 

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

Shipping Fees

Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $5.95 and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to 3 business days after the order is placed for standard shipping.

Expedited shipping is $15 for UPS 2nd Day Air and $25 for UPS Next Day Air. Orders placed weekdays before 11:00 A.M. PST / 2:00 P.M. EST will ship the next day. Orders placed after 11:00 A.M. PST / 2:00 P.M. EST or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.

US Taxes

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Return Policy

Returns on eligible items are accepted within 60 days of receipt. To return an item follow the directions below:

  1. Send us an email with your order number, the item you wish to return, and the reason for the return. Include photos of the package if your item was damaged in shipping. 

  2. We will try to address any concerns you have. If your return is accepted, we will refund you for your purchase minus shipping fees and will let you know if we need you to ship the return back to us at your cost. 

Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

 

If you have any further questions, please send an email.

Late Returns

Any item returned after 60 days of receipt are not eligible for a refund.

Items Not Eligible for Return

Hats, shirts, mugs, clearance and sample items are not eligible for returns or store credit. Please note that we do not accept returns of any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any non OneYou retail store or pop-up shop purchases.

Credits

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We do offer credits towards a new purchase. 

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less shipping fees if applicable. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

 

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© 2020 Ritual Balance. All Rights Reserved. Burbank, California, U.S.A. OneYou™ is a trademark of Ritual Balance LLC.

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